Product-specific eligibility
Exchange eligibility can depend on the product, condition, customization and replacement stock. The live product page and checkout must show the rule that applies before a customer submits an order.
Size information
Every live product should link to measurements from its approved production sample. Size labels alone are not a substitute for those measurements, and the current placeholder chart is not an availability or fit promise.
Personalized items
A customized piece may require different rules from a standard piece. No limitation is assumed here; the exact treatment must be stated beside any live customization option and again during checkout.
Starting a request
The final request channel and deadline are still being configured. When live, customers should keep their public order ID and use the official support route published on this website. An exchange request is not approved until its status is updated by the team.
Damaged or incorrect items
Inspection, evidence and resolution steps have not been finalized. The published policy will distinguish a size exchange from a report that an item arrived damaged or did not match the recorded order.